Recent research highlights that whilst organisations think they are providing 80% customer service satisfaction levels customers often feel the real number is significantly less than these lofty assertions.
Customer Journey Mapping
The starting point for customer experience programmes and vital to undertand the primary customer touch points and desired improvements.
We map your customer interactions across type, point, experience and a variety of measurement factors so you can identify the current situatiation accurately .
The Rethink process delivers a bulletproof solution that gives you and your customers the best platform to exceed expectations
As behavioural consultants we help you discover your potential so you can develop organisations, teams and people with high impact and endless possibilities. We change the behaviours that drive business performance.
Yesterday was fantastic, really opened my eyes and was so insightful; can’t thank you enough. As always you were so engaging and your passion for the science behind behaviours is amazing, I really did leave yesterday with a different outlook.
Excellent interactions, the trainer has an excellent balance
Excellent facility, great resources, very professional.
Absolutely – very useful insight in the subject matter with an outcome that can be used in the workplace.
Great delivery, workshop, pertinent and relevant.
Relaxing and enjoyable, with effective delivery.
Fantastic. Charles is excellent at engaging the whole room and making the activities/learning enjoyable