Recent research highlights that whilst organisations think they are providing 80% customer service satisfaction levels customers often feel the real number is significantly less than these lofty assertions.
Customer Journey Mapping
The starting point for customer experience programmes and vital to undertand the primary customer touch points and desired improvements.
We map your customer interactions across type, point, experience and a variety of measurement factors so you can identify the current situatiation accurately .
The Rethink process delivers a bulletproof solution that gives you and your customers the best platform to exceed expectations